We are a family-owned and operated South Australian business, and we work these streets rather than drive through them. Parafield Gardens and the surrounding 5107 are part of our weekly run, not a postcode we service when it suits us.

Being local is not a slogan here, it is the reason the work goes faster. We know that most of Parafield Gardens went up between the 1960s and the 1980s, that the sewer laterals under it are earthenware laid in jointed sections, that plenty of homes still run galvanised steel water pipe, and that the reactive clay moves every summer and takes pipework with it. Turning up already knowing that means we bring the right gear and do not spend the first two hours working out what is wrong.

How we price is the other half of it. We look at the job first, then give you a fixed price in writing, and nothing goes ahead until you have approved it. No hourly rate ticking over while someone works out what they are doing, and no number that grows once the wall is open. If we find something else while we are there, you hear about it before we touch it, not on the invoice.

Everything we do carries a lifetime labour warranty on the workmanship. We are fully licensed for plumbing, gas fitting and roof plumbing in South Australia, we carry public liability cover on every job, and we issue the compliance certificates the work requires. Trading as Loyal Plumbing Pty Ltd, ABN 24 689 633 118, licence 350472.